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Terms and Conditions
Clear terms and fair practices from 3coty®
3coty® ensures transparency in your rights and responsibilities when using our website and shopping in our online store.
01. The scope of validity of the regulations
These regulations apply to all orders placed between 376west Sp. z o.o., with registered office at Bąkowska 3C, 05-800 Pruszków, Poland, EU VAT PL7010388860, REGON 146789550, owner of the 3coty® brand (hereinafter referred to as “376west”), and its customers using the online store www.3coty.com from the moment the purchase agreement is concluded.
02. Ordering process, purchase contract, order limits
A. Procedure of the order process
376west, as the owner of the 3coty® brand, offers its customers the highest quality wet cat food. Presentation of the assortment in our online and stationary store is non-binding and does not constitute an offer within the meaning of the Civil Code. The Customer, by clicking on the product or product description, receives a full description of the product. The product is placed in a virtual shopping basket by entering the desired quantity and clicking on the shopping basket symbol.
After selecting all ordered products, the Customer goes to the order preview by clicking on the “Your basket” button, displayed in the upper right corner of the store. The Customer is transferred to the page where they can check the products in the virtual basket at any time and make changes if necessary.
If the Customer wants to finalise the order, they proceed by clicking on the “To checkout” button. Registered Clients can enter their e-mail address and password and use saved information in the processing of the order. Alternatively, the Customer can register as a new user or continue with the purchase without registration. In this case, the Customer must enter their address and account details in the next step.
On the Payment Details page, the Customer selects the delivery address as well as the payment method. Here, they can find all the details about the order (including statutory VAT), delivery, and shipping costs. To finalise the order, the Customer must agree with the rules (after reading them) by ticking the appropriate checkbox and then click on the “Checkout” button. If the Customer does not accept the Terms and Conditions, they will not be able to complete the purchase. This means that a binding purchase offer has been submitted.
The offered product is sold only in retail quantities. 376west and 3coty® offers are directed to adults. 376west reserves the right to cancel orders – also without giving a reason.
B. Purchase agreement
Presenting products in the 3coty® store serves as information and does not constitute a binding sales offer. The Customer submits a binding purchase offer by finalising the order process and clicking on the “Place order” button. The Customer receives an automatic confirmation to the e-mail address provided (so-called order confirmation). This order confirmation is not yet a contract. The conclusion of the purchase agreement with 376west takes place when 376west accepts the Customer’s order, sends the ordered goods, and confirms this with a second e-mail (confirmation of shipment).
By placing the order, the Customer also consents to being added to our mailing list for receiving offers and agrees to be contacted via email regarding this or future orders, special promotions, and related information. The Customer may opt out of such communications at any time.
03. Prices, shipping and delivery
A. Prices
All prices include VAT and other components; shipping costs may be added. Proof of purchase is attached to each order.
B. Shipping costs
Shipping costs are calculated according to the agreement between DHL Parcel/DHL Express/Poczta Polska and 376west.
C. Deliveries
376west delivers its products to retail customers, cat owners, veterinary clinics, farms, and the like. Unless otherwise stated in the offer, the delivery time is 1–5 business days. The time is counted from the moment of receiving payment of 100% of the value of the order on the 376west account (excluding cash on delivery).
Information about delivery and shipping costs is available in the Shop > Shipment tracking tab.
Deliveries take place between 09:00 and 17:00; however, the exact time may depend on the courier route of DHL Parcel/DHL Express/Poczta Polska.
In the event that not all products are available in stock, 376west reserves the right to organise partial delivery at its own cost, if the Customer accepts such a solution.
In the event that 376west, not by fault of its own, is unable to deliver the ordered goods, 376west may terminate the contract. Then 376west should immediately inform the Customer about this fact.
Shipments are prepared for transport so as to minimise the risk of damage during transit. The courier is responsible for the goods until you sign the shipping documents. Signing the consignment note is tantamount to a statement saying: “I confirm the receipt of the shipment in undamaged condition and in accordance with the order,” so before submitting the signature, please inspect whether the packaging has been damaged, and recount the goods. In case of damage or shortages, the damage report is an essential document for claims. Couriers are required to have a form. The courier has no right to deny you this opportunity for any reason. Please remember that the courier’s signing of the protocol is the basis for claiming your rights. The original of the protocol is taken by the courier.
If the delivered goods were damaged during transport, the Customer should immediately inform about this fact at shop(at)3coty.com. In this case, 376west will have the opportunity to complain about the goods to the transport provider or the insurer. If the Customer does not inform about the damage caused during transport, this does not affect the statutory warranty conditions. To ensure smooth delivery of the order, 376west shall provide the relevant delivery company with the e-mail address and telephone number of the Customer. Forwarding the e-mail address and telephone number is a mandatory element of the purchase contract concluded with 376west. The Customer is not entitled to choose or appeal in this matter. More information is available in our Privacy Policy page.
04. Reservation of ownership
The product remains the property of 376west until the goods are paid for in full by the Customer. Pledge, transfer of ownership to secure claims, processing or making changes to the appearance prior to the transfer of ownership of the product are only allowed with the consent of 376west.
05. The right to withdraw from the purchase contract and procedures
Customers who are consumers have the right to withdraw from the contract within 14 days without giving any reason. A Consumer is any natural person who performs a legally binding transaction not related to their business or professional activity. This period starts from the day the Customer or an authorised person (excluding couriers) receives the last ordered product.
To exercise the right to withdraw, the Customer must inform 376west by phone or in writing, e.g., by post or e-mail: 376west sp.z o.o., Bąkowska 3C, 05-800 Pruszków, Poland, telephone: +48 577 155 330, shop(at)3coty.com. The withdrawal form is available but not mandatory.
Returned products must be in the same condition as originally packed by 376west — unopened, undamaged, and with original packaging intact. Products that have been opened, damaged, or altered are not eligible for a refund. Goods prepared specially for the Customer are also excluded from the right of return.
Upon withdrawal, 376west will reimburse all costs incurred, including delivery costs (except for any additional costs if the Customer chose a delivery method other than the cheapest standard option), promptly and within 14 days of receiving the withdrawal notification. Refunds will be made by the same payment method used, except for cash on delivery. 376west reserves the right to withhold refunds until the returned goods are received or confirmed.
Please note: The Customer is responsible for arranging and paying the cost of returning the goods to 376west. Return shipping fees will not be reimbursed by 376west under any circumstances.
The return is effective only if the 14-day period has been respected.
The right to return the goods does not apply to goods that have been prepared at the Customer’s special order.
The condition for returning goods is written notification to the company 376west Sp. z o.o. about returning the goods. The Customer sends the ordered goods to the following address: 376west sp. o.o., Bąkowska 3C, 05-800 Pruszków, Poland.
Before sending a return shipment, please contact our customer service at Tel. +48 577 155 330 or shop(at)3coty.com.
Withdrawal from the contract form:
If you want to withdraw from the contract, please fill out the form and return it to the following address:
376west sp. o.o., Bąkowska 3C, 05-800 Pruszków, Poland, shop(at)3coty.com.
– I / We () hereby inform () about my / our (*) withdrawal from the sales contract for the following goods:
…
– Date of order () / date of receipt ()
– Name and surname / name of the Consumer(s)
– Consumer(s) address
– Signature of the Consumer(s) (only if the form is sent in paper version)
– Date
(*) Delete as appropriate.
06. Payment methods
Payment methods available in the store are (depending on the country of delivery):
– payment by regular or online transfer to the 376west bank account
– payment by credit card/online payment using PayU, PayPal, MyPOS or Klarna
In specific cases or depending on the type of delivery selected by the Customer, 376west reserves the right to accept only certain payment methods. Orders are processed through payment gateways, and if payment is not completed within the time limit set by the respective gateway, the order will be automatically cancelled by the gateway. The cancellation timing may vary depending on the payment method used.
Payments by sending cash or cheques are not accepted.
07. Personal data protection
The company takes the protection of customers’ personal data very seriously. Please carefully read the information on the protection of personal data in the Privacy Policy tab.
08. The Seller
376west Spółka z Ograniczoną Odpowiedzialnością
Company management: Agnieszka Sobczyńska
EU VAT PL7010388860, REGON 146789550
09. Final regulation
In case of invalidity or inability to implement any of the regulations contained herein, the rest of the regulations remain in force. 376west reserves the right to introduce restrictions on the use of the 3coty online store caused by its technical service, maintenance work or work on improving its functionality. At the same time, 376west undertakes to make every effort to ensure that these breaks take place during night-time hours and last as short as possible.
376west reserves the right to change the regulations. The changes come into effect at the moment clearly indicated by 376west, but not earlier than 7 days after their announcement. Orders placed before the entry into force of the changes referred to in the previous sentence will be carried out in accordance with the rules in force at the time of their submission. All disputes between the parties will be settled amicably or in the presence of an independent and impartial mediator. However, if the dispute cannot be settled amicably, including through mediation, jurisdiction will be determined in accordance with the applicable provisions in the Republic of Poland.
10. Latest Update
02.08.2025
